Parts Counter

Tyler, TX

Position Description:    Parts Sales Associate

Reports to: Parts Manager

 

Position Summary:  The Parts Sales Associate sells parts to all available customers over the counter, through the shop or on the telephone. Must present a professional appearance. 

Essential Duties and Responsibilities:  

  • Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure the customer is exposed to the full product line.
  • Pull purchased parts from stock. If part is not in stock, determine availability and inform customer of expected date of arrival.
  • Answer telephone calls, providing price quotes and other information, capture customer name and phone numbers.
  • Set up orders for daily shipment, delivery or pick-up.
  • Verify “will-call” and “back-order” files weekly and return to vendors or stock those items not required.
  • Assist the parts to service counter parts sales associate as necessary.
  • Order parts not in stock as approved by the Parts Manager.
  • Notify the customer and the Service Department when the parts arrive.
  • Accept cash and credit payments. Keep cash register accurate.
  • Assist with organization and cleanliness of parts department.
  • Receive and stock incoming inventory. Verify receipts against purchase orders.
  • Assist with periodic inventory vehicle counts as directed by supervisor.
  • Ensure merchandise displays are stocked, clean and appealing to customers.
  • Complete all training as directed by supervisor.
  • Follow policies and procedures as set forth in Employee Handbook.
  • Any other duties as assigned.
  • Deliver parts and equipment to customers and vendors.
  • Pick up parts and equipment from customers and vendors, to be coordinated with the Parts Manager, Inventory Control Clerk, Parts Counter people, or Shipping and Receiving Clerk before leaving.
  • Complete a log at the time of delivery and request recipient’s signature.
  • Unload truck each night. Turn in all paperwork and undelivered parts.
  • Help maintain the professional appearance of the parts department.
  • Maintain the parts delivery vehicle; ensure it is clean and operating properly.
  • Adheres to Company policies and procedures.